AT13-204: Advanced Technology/Hybrid & Service Advising

Students learn theory, diagnosis, and repair information necessary to safely and effectively service hybrid vehicles and alternative fuels systems and technology. Students learn the principles of service advising and how they fit into service operations. They learn written and verbal communication standards typical of a professional dealership environment in providing customer service, questioning techniques, efficient diagnosis of customer concerns, report completion, organization, and co-worker/management interaction skills.