Students are encouraged to first seek assistance for any type of concern or problem from an appropriate department Director or the President at their campus. Contact information can be found on pages S‑1 and S‑2 of this document. These individuals are identified in the administration rosters preceding this section. As required by the Accrediting Commission of Career Schools and Colleges, UTI has procedures and an operational plan for handling student complaints. Students may further consider contacting the Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission.
Please direct all inquiries to:
Accrediting Commission of Career Schools & Colleges, 2101 Wilson Boulevard, Suite 302, Arlington, VA, 22201, 703‑247‑4212, www.accsc.org, complaints@accsc.org
A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting the Director of Student Services or by contacting complaints@accsc.org or at https://www.accsc.org/student-center/complaints/
Each UTI, Universal Technical Institute and UTI school is licensed in the state in which it is located. Students may choose to file a complaint with his or her home state agency listed below. Students must contact their respective agencies directly for further details.
In addition to accreditation by ACCSC and each school’s home‑state licensing agency, UTI, Universal Technical Institute and UTI are also licensed in many additional states. If the student’s home state is listed below, the student may seek additional assistance with an unresolved concern by contacting the agency listed.
State agencies not listed may be obtained by calling Universal Technical Institute (ask for Licensing and Compliance) toll‑free at 800‑859‑7249. Nothing in this policy prevents a student from contacting his or her respective state agency with concerns or complaints.