Each location is licensed in the state in which it is located as well as additional states as applicable. Students may choose to file a complaint with their state agency. Students must contact their respective agencies directly for further details.
Arizona
If a student has a complaint against the school and exhausts all available grievance procedures, including all appeals established by the school, the student may file a written complaint with the Arizona State Board of Private Postsecondary Education. For more information, please contact the Board:
1740 W. Adams St., Suite 3008
Phoenix, AZ 85007
Telephone: 602‑542‑5709
California
A student or any member of the public may file a complaint about this Institution with the Bureau for Private Postsecondary Education by calling 888‑370‑7589 or completing a complaint form, which can be obtained on the bureau’s website at www.bppe.ca.gov/enforcement/complaint.shtml.
Bureau for Private Postsecondary Education
1747 N. Market Blvd., Ste 225
Sacramento, CA 95834
Telephone: 916‑431‑6924
Fax: 916‑263‑1897
Florida
To voice a concern against a nonpublic postsecondary institution in Florida, please write a letter or send an e‑mail:
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399‑0400
E‑mail: CIEINFO@fldoe.org
Fax: 850‑245‑3238
https://www.fldoe.org/policy/cie/student‑concerns.stml
Illinois
Student complaints must be submitted in writing to the Board (Section 85(i)(1) of the Act). Information about the complaint may be submitted online through the IBHE website (www.ibhe.org).
Additional information regarding the complaint process can be obtained by contacting the Board at:
Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield IL 62701
Phone Number: (217) 782‑2551
Fax Number: (217) 782‑8548
https://complaints.ibhe.org
New Jersey
Complaints may be entered through the submission of the Conflict Resolution Questionnaire:
New Jersy Department of Labor & Workforce Development Office of Research and Information‑Center for Occupational Employment Information
Attn: Conflicts
PO Box 057
Trenton, New Jersey 08625‑0057
Email: trainingEvaluationUnit@dol.nj.gov
New Mexico
Complaints from students attending a private post‑secondary institution that is licensed or registered in New Mexico must file a complaint with the department within three years of their last date of enrollment. The NMHED Student Complaint Form can be downloaded by following this link:
https://hed.nm.gov/uploads/documents/NMHED_Student_Complaint_Form_2023_fillable.pdf
Once complete, the form and supporting attachments should be emailed to the attention of the New Mexico Higher Education Department at: HigherEd.Info@hed.nm.gov .
North Carolina
North Carolina Community College System
Office of Proprietary Schools
5001 Mail Service Center
Raleigh, NC 27699‑5001 T
Telephone: 919‑807‑7061
Fax: 919‑807‑7169
Form can be found on the website at https://www.nccommunitycolleges.edu/about-us/state-board/state-board-of-proprietary-schools/
North Carolina Post‑ Secondary Education Complaints (For Occupational Degree Programs)
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post‑secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form . For more information contact:
North Carolina Post‑Secondary Education Complaints
223 S. West Street, Suite 1800
Raleigh, NC 27603
(919) 962‑4550
To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/ complaint. North Carolina residents may call (877) 566‑7226.
Outside of North Carolina, please call (919) 716‑6000. En Espanol (919) 716‑0058. If you choose to mail a complaint, please use the following address:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699‑9001
Oregon
Students may review the complaint process on the Higher Education Coordinating Commission website:
https://www.oregon.gov/highered/about/Pages/complaints.aspx and may file complaints against private career schools under ORS 345.120 and ORS 345.240. Students who attend institutions online may also file or have their complaints referred to the proper authority through HECC. Questions? Please write to HECC.
Pennsylvania
If you would like to make a formal complaint about a Private Licensed School, please complete and submit a Student Complaint Form. Forms must contain the student’s name, contact information, and signature for the complaint to be processed.
Bureau of Postsecondary and Adult Education
607 South Drive, Floor 3E
Harrisburg, PA 17120
Student complaint form link:
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
Texas
Texas Workforce Commission
Career Schools & Colleges – Room 226‑T
101 E. 15th St.,
Austin, TX 78778‑0001
https://www.twc.texas.gov/programs/career-schools-colleges/students
Texas Higher Education Coordinating Board (For Occupational Degree Programs)
After exhausting the institution’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by submitting the required forms along with evidence of their completion of their institution’s complaint procedures.
Further information regarding the rules governing student complaints can be found in the Texas Administrative Code: Title 19, Sections 1.110‑1.120.
https://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
Complaints may be submitted online, via email or can be mailed. Please navigate to the website listed below for further information on how to submit a student complaint and the supporting documentation required.
Texas Higher Education Coordinating Board Office of General Counsel
P.O. Box 12788
Austin, Texas 78711‑2788
Email: studentcomplaints@highered.texas.gov
Website: https://www.highered.texas.gov/links/student‑ complaints/
Washington
For AOS degree program students:
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
360-753-7800
info@wsac.wa.gov https://wsac.wa.gov/student-complaints
For Diploma program students:
Inquiries or complaints regarding this private vocational school may be made to the:
Workforce Training and Education Coordinating Board
128 10th Ave. SW
Olympia, WA 98501
360-709-4600
workforce@wtb.wa.govwtb.wa.gov
For all Washington students:
For information and resources about student loan repayment, or to submit a complaint relating to your student loans or student loan servicer, please visit https://wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at loanadvocate@wsac.wa.gov.