UTI is committed to maintaining a fair, respectful, and responsive learning environment. To support this commitment, the following describes the formal process for submitting complaints, how complaints are reviewed, and how outcomes are communicated.
Students are encouraged to first seek assistance for any type of concern from the appropriate department Director or Campus President at their campus. Contact information can be found in the Administrative Rosters section of the Catalog. Students may also submit complaints to studentcomplaints@uti.edu.
All complaint investigations are reviewed fully and fairly. If any conflicts of interest arise, another campus director or division leader will assume investigation duties. Universal Technical Institute prohibits any type of retaliation against a student for lodging a complaint and will promptly investigate any reports of retaliation.
- Once a formal, written complaint is received, the director of the department will attempt to resolve the student's complaint. At that time, the student will be issued a letter acknowledging receipt of the complaint and outlining next steps. An investigation into the alleged complaint will commence and should be completed within 30 days, with any delays communicated to the appropriate parties.
- If the department director is unable to resolve the issue, he or she will bring the issue to the Campus President for resolution.
- Throughout the process, the campus team will consult with divisional leaders as needed and appropriate.
- At the conclusion of the investigation, a written decision is provided to the student, which includes a description of the complaint, the evaluation of all relevant information, and any applicable decisions.
Nothing in this policy prevents a student from contacting his or her respective state agency with concerns or complaints.