Universal Technical Institute

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Student Information Guide

The Student Information Guide provides UTI student policies and state-specific policies. Some states have specific regulatory requirements the school must meet when serving the educational needs of their students.

Contents and policies included in this catalog are intended to remain in effect for a period of one year from the date of publication. However, UTI reserves the right to make changes when required by Institutional policy or federal, state or accrediting agency regulation. Such changes will not negatively affect currently enrolled students and will be approved in advance when required by the school’s state regulatory body. UTI will endeavor to provide advance notice of any changes in these requirements for states in which it is licensed prior to those changes becoming effective. Questions regarding any portion of these requirements should be directed to the Campus President listed in the Administration Rosters section.

Students are encouraged to first seek assistance for any type of concern from the appropriate department Director or Campus President at their campus. Contact information can be found in the Administrative Rosters section of the Catalog. 

All complaint investigations are reviewed fully and fairly. If any conflicts of interest arise, another campus director will assume investigation duties.  UTI prohibits any type of retaliation against a student for lodging a complaint and will promptly investigate any reports of retaliation. 

  1. Once a formal, written complaint is received, the Director of the department will attempt to resolve the student's complaint.  At that time, the student will be issued a letter acknowledging receipt of the complaint and outlining next steps. An investigation into the alleged complaint will commence and should be completed within 30 days, with any delays communicated to the appropriate parties.
  2. If the department director is unable to resolve the issue, he or she will bring the issue to the Campus President for resolution.
  3. Throughout the process, the campus team will consult with divisional leaders as needed and appropriate.
  4. At the conclusion of the investigation, a written decision is provided to the student, which includes a description of the complaint, the evaluation of all relevant information, and any applicable decisions. ​

Nothing in this policy prevents a student from contacting his or her respective state agency with concerns or complaints.